Help Center

FAQ

Shipping destinations
  • We ship domestically and to most countries: EU, US, CAN, AUS & NZ, EFTA, Japan.
  • Are you outside these zones then please contact us to place an order.
Shipping times - personalized items
  • Personalized items featuring custom text takes 5-12 days to arrive.
  • Personalized items featuring custom artwork may take up to 25 days to fullfill depending on demand.
If you are situated outside the EU or US delivery should be expected to take longer.Shipping times - standard items
  • Delivery takes 5-12 days, but 80% of products arrive before 7 days.
  • If you are situated on a different continent than from where the item ships, expect up 30 days delivery.
Note that if you live outside the US or Europe shipping times may take up to 20 days, but should be expected to take about 14 days.Corona virusShipping during these times may be highly unpredictable even after many months of this situation. If you order please have patience and allow at least 30 or more for your items to arrive. Most items should arrive timely, but often we see long delays.The situation changes all the time and we just hope that the world returns to normal as fast as possible.

We do not calculate customs for you.

You must adhere to the laws of your own country and calculate customs costs based on the country of origin. If you are not sure about the country of origin for your product please reach out and ask us!

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

We only take returns on damaged or missing products. We don't take returns for items where the customer desired a replacement in another size. It is the customer's responsibility to check, measure and compare sizes which are always clearly explained or shown in product listings.

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at tr@backgammongalaxy.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tr@backgammongalaxy.com and send your item to the address found on the package. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to the return address found on your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Will Coronavirus delay shipping?

Yes, we are affected by the Coronavirus due to disruptions in the whole logistics chain.

Some deliveries may take at least 30 days to arrive.

Your packages WILL arrive, but the wait can be long at the moment.


For issues related to the Backgammon Galaxy shop write here:

shopsupport@backgammongalaxy.com

Or call:

+45 61683173

Questions regarding the play site will be answered by writing us at our Facebook Page "Backgammon Galaxy".