Informativa sulle spedizioni

Shipping times - personalized items

Personalized items featuring custom text takes 5-12 days to arrive.

Personalized items featuring custom artwork may take up to 25 days to arrive depending on demand.

If you are situated outside the EU or US delivery should be expected to take place at our longest estimate.

Shipping times - standard items

Delivery takes 5-12 days, but 80% of products arrive before 7 days.

Note that if you live outside the US or Europe shipping times may take up to 20 days, but should be expected to take about 14 days.

Customs and Importing

Our merchandise is either sent from Germany or the US.

Our backgammon gear is sent from various locations specified in the listings.

You should assume that items are sent under the terms of Delivered At Place (DAP).

When the customer buys a product from a location where customs and VAT may apply, the customer will be the importer of the goods and is wholly responsible for the charges that may apply and responding to customs in a timely manner. Returns and costs that occur due to untimely or improper importing by the customer are not eligible for refund.

Untracked shipments

By choosing an untracked shipping method you agree to wavering your right for a refund if the item does not arrive. This is important for both parties as we cannot know whether or not an item arrives, unless the recipient shows us proof. However, very rarely does a package not arrive to it's destination.